2013年12月20日 星期五

2013年-第一章 網路域名註冊服務 摘要

台灣域名市場在過去一年裏(2012.07-2013.06),發生幾項細微但影響深遠的變化。首先是new gTLD風潮悄悄吹入台灣,除了四個單位提出申請,與之相應的品牌保護機制『商標資料庫』(TMCH: Trade Mark Clearing House)也引進台灣,這些革命性的域名應用與保護方式,將造成深遠影響;其次,國內終於出現以域名為基礎的大型行銷活動,成為域名界的新里程碑;最後,台商無論跨國爭訟或買回域名的案件,攀上新高,這也代表台商對域名的重視度日益升高。

從ICANN的歷史分析,雖然1985年域名是以網路工具的角色首度出現在人們眼前,但經過30年的發展,除了網路門牌原始功能外,域名已經衍生出網路行銷的工具、網路品牌延伸,甚至變成投資標的與整合式服務等不同應用領域。事實上,域名允許混淆但不接受重覆、先申請先取得、具備搜尋優勢、欠缺全球統一法律管轄等特性,一方面造成域名應用多變,不只是門牌或商標,而是不斷能發展創新服務的根源;一方面卻也因它太強大太複雜,缺乏全球統一法律規範、又屬於專業領域發展出來的工具,所以泛生了許多涉及技術、網路詐騙、品牌侵權、囤績炒作等問題。

域名涵蓋範圍,也從早期純粹ICANN管理的gTLD,發展出具與各國政府授權單位協同運作的ccTLD,以及最新開放任何法人都能申請,全部由ICANN管理的new gTLD。實務上,ICANN雖然是登記在美國的非營利機構,但實務上該組織是全球域名及IP最高管理機構,唯有該組織正常運作,全球域名與IP才能正常解析,網路系統才能暢通無阻,才建構出現代人不可或缺的網路生活。所以,ICANN對人類的重要性,使該組織早已具備聯合國外圍組織的雛型,值得重視。

此外,全球域名市場總量持續成長,估計過去一年無論分析那種區段,域名成長率都在10%以上,但『.tw』域名除了特殊應用帶來了十萬筆左右域名新登記,其實用戶繳費的域名總量並未有明顯成長,反倒是台商對境外ccTLD註冊量仍有顯著成長,這一方面顯示國內企業全球佈局的動力不減,慢慢瞭解域名在全球網路行銷的威力,但也顯示這種認知,恐怕僅現於中大型跨國企業,占多數的中小企業仍未能充份掌握域名在行銷、品牌保護等領域的威力,甚至需要透過爭訟或買回的模式取回必要的域名,實屬可惜。

2013-Chapter 1 Internet Domain Name Registration Services Abstract

During the past year (from July 2012 to June 2013), several subtle but far-reaching changes have occurred in Taiwan's domain name market. First of all, new generic top-level domains (gTLD) became available in Taiwan without much fanfare. In addition to four organizations submitting applications for them, Trademark Clearinghouse (TMCH), a complementary brand protection service, was also introduced to Taiwan. The revolutionary domain name applications and protection mechanism are expected to have profound implications. Secondly, major domain name-based marketing activities finally appeared in Taiwan, marking a significant milestone in the domain name industry. Finally, the number of domain name-related cross-border lawsuits and reacquisitions of domain names by Taiwanese enterprises has reached a new high, which indicates that domain names are increasingly valued by Taiwanese businesses.


According to the historical analysis by ICANN, although domain names first appeared as a networking tool in 1985, after almost three decades of development, its original identification purposes have evolved to take on the functions of Internet marketing as well as the online extension of existing brands. Different applications have even found their way into investment targets and integrated services. In fact, domain names are characterized by the presence of similar but not identical names, work on a first-come first serve basis, have the advantage of being search-enabled, and lack a unified, global legal jurisdiction. This has resulted in wide variety in domain names, making them no longer simply a identification mechanism or trademark, but also a source for services with unlimited innovation and growth. However, a whole host of problems, such as technological issues, Internet scams, trademark infringements, and hoarding and speculation, have resulted due to the fact that the domain name system is overly complicated and powerful, and lacks a set of globally unified governing regulations, not to mention its status as a tool developed by computer professionals in a very specialized field.

Domain name coverage has also expanded from the earliest generic top-level domains (gTLDs) managed by ICANN to country code top-level domains (ccTLDs), which are authorized and operated by governments around the world, and the latest development, new gTLDs, which are available for registration by any organization or corporation and managed solely by ICANN. In practice, although ICANN is registered as a nonprofit organization in the United States, it is actually the highest governing body in charge of global domain names and IP addresses. Only when ICANN is functioning normally can domain names and IP operate and be resolved properly, which ensures the smooth operation of the Internet, and the continuation of our indispensable and modern online lifestyle. Therefore, the importance of ICANN to humankind has propelled the organization almost to the status of a United Nations institution, and it deserves our attention.
In addition, the total volume of the domain name market continues to grow globally. It is estimated that all segments have seen growth above 10%. For the ".tw " domain, apart from about 100,000 newly registered domain names from specialized applications, the total number of domain names for which users have paid the registration fees has not increased significantly. Rather, the growth of offshore ccTLD registrations by Taiwanese enterprises has been considerable. This indicates that the momentum of investment by Taiwanese corporations around the world has not diminished, and companies are beginning to realize the power of domain names in global marketing. This also implies that this realization occurs only in medium to large multinational corporations, and small and medium enterprises, which make up the bulk of business entities in Taiwan, still lag behind in mastering the potential of using domain name in marketing, trademark protection and other areas. It may even be necessary for them to regain ownership of their domain names through litigation or by paying the parties involved, which is regrettable.

Finally, few countries have enacted laws and regulations specifically for the administration of domain names for the purposes of providing the required guidelines to protect legal rights. The domain name system has seen tremendous changes over the past 30 years. With the emergence of new gTLDs, attention will be focused on whether Taiwan's existing laws and regulatory mechanisms are adequate and if the ideal of protecting consumer rights can be achieved while allowing industry players to enjoy sufficient space for innovation with proper government regulatory efforts.

2013年-第二章 金流服務 摘要

發展現況


目前網路消費者最常使用之付款方式第一選擇仍以線上刷卡為主,第二及第三選擇是利用實體或網路ATM轉帳,而超商取貨付款結合金流與物流,並可解決上班族無人在家收貨問題及個人資料保密特性,亦深受消費者喜愛。

國內民眾於網路消費所使用的金流,尚包含物流、資料服務業者的代收等。經整理如下表所示:

1.信用卡線上刷卡
2.金融卡轉帳 ATM、WebATM、消費扣款SmartPay
3.超商代收 消費者使用現金
4.物流業者代收 消費者使用現金或信用卡
5.電信帳單代收代付 多用於數位商品
6.資料服務業者代收代付
7.跨境代收代付 代購業者、代儲值業者


跨境支付

目前除了藍新科技外,唯一銀行與中國第三方支付合作的即屬玉山銀行與大陸支付寶與財付通合作的「兩岸支付通」,讓大陸消費者可用人民幣購買台灣產品或服務,再由玉山銀行將款項以台幣清算予國內商戶。另一方面目前台灣消費者至大陸地區網站購物成長快速,據報載2012年台灣消費者至大陸淘寶網的消費金頧超逾400億元,目前係以代購、代儲值方式進行交易。

第三方支付

2013年中第三方支付議題特別引起囑目,最被常提起第三方支付就是大陸支付寶與美國的Paypal,也由於他們取得空前成功,2012年如同雨落春筍般,國內多家業者皆成立第三方支付平台,企圖搶占此市場。國內金管會將第三方支付模式定義為「網路交易代收代付」,2012年開放銀行可與平台業者合作信用卡收單,同時鼓勵銀行業者與平台合作業務,網路賣家只要網路申請並經一定程序進行實名驗證即可完成線上開立活期存款帳戶,同時依照不同認證方式給予不同網路賣家、儲值帳戶額度。收款支付帳戶業務開放為國內有意願經營儲值業務之平台業者除了申請電子票證以外多一個選擇,為國內網路購物市場開啟另一扇金流創新應用大門。

新興支付模式

新興支付模式,特別是與手持裝置有關支付,如信用卡國際組織規定的PCIDSS認證(信用卡號授權)、Square收單、QR code、聲波支付等,而值得注意的是與新興跨境支付有關的元素如實名認證、雲端儲值、行動載具及跨界合作等。「新興支付模式」的發展重點,正從電子商務擴展至行動商務、O2O商務。支付「工具」的本質並沒有巨大的轉變,但在應用的情境、流程、人機界面等面向,產生全新的體驗。

2013-Chapter 2 Payment Services Abstract

Current Developments 


The most common mode of payment for online shopping is credit cards, followed by ATM (actual and web-based) fund transfers. Another very popular method is making payments at convenience stores to which the goods are shipped, which addresses both payment and delivery. This method also avoids nondelivery when the recipient is not at home and better protects the shopper's confidential information.
Other modes of payment employed by Internet shoppers include payments collected by logistics operators and information service providers. These are summarized as follows:


1.Online credit card purchase
2.Transfer by ATM card ATM, WebATM, SmartPay debit card
3.Payment via convenience store Direct cash payment
4.Cash on delivery Payment by cash or credit card
5.Payment and collection via telecom bill Mostly for digital consumer products
6.Payment and collection via information service providers
7.Cross-border payment and collection Purchasing agencies and stored-value agencies

Cross-border payments 


Apart from Neweb Technologies, the only bank in Taiwan that has partnered with China's third-party payment service providers is E. Sun Bank, which launched a cross-Strait payment service with TenPay and Alipay on the mainland. This service allows mainland consumers to purchase products and services from Taiwan in renminbi. Taiwanese suppliers can then collect the payments in NT dollar from E. Sun Bank. On the other hand, the amount of goods and services purchased by Taiwanese consumers on online shopping sites from the mainland has been increasing rapidly. Recent reports in the press indicate that in 2012 Taiwanese consumers spent more than NT$40 billion at Taobao.com (a mainland shopping site). Transactions are realized through purchasing agencies, stored-value agencies.

Third-party online payment 


Third-party online payment has received considerable attention in 2013. The most talked-about third-party payment service providers are Alipay (China) and Paypal (U.S.). As these companies have enjoyed tremendous success, a number of Taiwanese corporations began to set up their third-party payment platforms in 2012 in an attempt to capture the market. The Financial Supervisory Commission (FSC) has defined third-party payments as "collections and payment transfers in the context of Internet transactions." In 2012 FSC began to allow banks to partner with platform operators to process credit card payments, while encouraging banks and platform operators to offer stored-value services. Consumers will then be able to apply for and set up a savings account via the Internet with proper identity authentication procedures. Consumers will receive different levels of consumption and stored-value account limits, depending on the method of authentication used. Stored-value payment account services offer another choice for domestic platform operators who would like to get into the stored-value business, with IC cards being the only option possible previously. This has opened up an entirely new form of online payments for Taiwan's online shopping industry.

Emerging modes of payment 


 There have been a growing number of new modes of payment, especially those associated with handheld devices, e.g. the PCI DSS standard defined by international payment card industry organizations (for credit card authorization), Square transaction processing, QR codes and sound wave mobile payments. However, those that deserve our attention are elements associated with new modes of cross-border payment, such as real-name authentication, cloud-based stored-value, mobile medium, and cross-sector partnerships. The focus of development for "emerging modes of payment" has expanded from e-commerce to O2O commerce. The nature of payment "instruments" have not changed in any significant manner, but a whole new experience has resulted from a variety of aspects such as application contexts, processes and human-machine interfaces.

2013年-第三章 物流服務 摘要

我國的網購市場發展潛力應仍有相當的成長空間。而我國運輸物流業者近年來提供的物流服務功能越來越完善,不管是物流或逆物流,宅配物流、超商物流…等都發展得相當成熟,也因此在智慧型手機使用數量激增,連帶使行動商務也跟著發展,可預期未來我國的網購服務能夠延伸至消費者食、衣、住、行等各個生活層面的服務需求,加速帶動台灣本島生活物流及兩岸跨境宅配服務需求之成長。

現行國內B2C電子商務實體物流服務可分為「倉儲管理服務、運輸配送服務及第三方整合性物流服務」等三種型態;在倉儲管理服務型態方面,電子商務物流服務商(EC物流商)以提供網購經營者商品倉儲及庫存管理的服務為主,結合部分訂單管理及商品委外運輸業務為輔。在運輸配送服務型態方面,EC物流商以提供網購經營者商品託運宅配及代收貨款(COD)的服務為主,協助網購業者進行商品行銷與銷售為輔。在第三方整合性物流服務型態方面,EC物流商係以提供整合「報關、運輸、倉儲、流通加工、訂單管理及代收貨款(COD)」等物流需求之全方位供應鏈服務為目標。

而所謂的跨境物流則指的是:將物流服務當成一般商品在網路上銷售,訂單客戶可隨時透過相關網路查看跨境貨件的承運價格,於網路上完成下單,並可隨時透過網路查看貨物在運輸轉運的最新貨況。目前跨境電子商務物流環境已漸成熟,而跨境網購則會是趨勢。兩岸跨境商品及服務的流程,以中國境內為主要物流發貨點(例如北京、上海、武漢、成都、重慶、廈門、廣州、深圳),因其具備可配合的倉庫及合作配送的物流業者。台灣業者可善用自身管理技術及經驗做有效應用再至中國發展。

而從事電子商務的網路商家有九成則認為目前物流業者應該要具備提供即時貨況查詢、快速穩定的逆物流能力、代收貨款及資訊安全、低溫貨件配送、國際快遞配送…等,顯示能寄送貨物已無法滿足店家,有後續及相關配套服務才是網路店家真正關心的物流業者能力。

而台灣要如何盡快整合金融與物流服務的後勤支援體系,協助小型網購業者其營運改善,提升市場競爭力,相信此整合式服務模式會是此後關鍵。

2013-Chapter 3 Logistics Services Abstract

There should still be considerable potential for growth in Taiwan's online shopping market. The transportation and logistics industry in Taiwan has improved its services significantly in recent years. Whether it is logistics or reverse logistics, home delivery logistics or convenience store logistics, the services provided are comprehensive. Additionally, with smartphones becoming more and more prevalent, mobile commerce has flourished as well. It is expected that online shopping services in Taiwan will extend to every aspect of consumers' day-to-day needs, which will accelerate the growth of the demand for the island's consumer logistics and cross-Strait home delivery services.

Currently the physical logistics services for B2C e-commerce in Taiwan include the following: warehouse management services, transportation and delivery services, and third-party integrated logistics services. In warehouse management services, e-commerce (EC) logistics service providers are responsible mainly for providing online shopping vendors with merchandise warehousing and inventory management services; order management and outsourced merchandise transportation services may also be provided. With respect to transportation and delivery services, EC logistics service providers mainly provide online shopping vendors with consigned shipping, delivery and cash-on-delivery (COD) services; product marketing and sales assistance may also be provided to online shopping vendors. Third-party integrated logistics services provided by EC logistics service providers include a full range of supply chain services associated with logistics requirements: integrated customs clearance, transportation, warehousing, distribution processing, order management and COD.

Cross-border logistics refers to: Making logistics services available for purchase on the Internet as ordinary merchandise. Customers can look up the costs of cross-border shipments at any time via the Internet and complete the order accordingly. They can also check the latest shipment and transshipment statuses. With the environment of cross-border e-commerce logistics becoming more mature, cross-border online shopping will soon be experiencing growth. Cross-border flow of goods and services is based locations in China as the city or port of dispatch: e.g. Beijing, Shanghai, Wuhan, Chengdu, Chongqing, Xiamen, Guangzhou and Shenzhen. These cities are equipped with the necessary warehousing facilities and collaborating logistics service providers. Taiwanese providers are advised to establish a solid foundation with their own management skills and experience before expanding to China.

Ninety percent of Internet-based vendors engaged in e-commerce believe that logistics service providers should have the following capabilities: making shipment statuses available for customer inquiry in real time, being equipped with fast and stable reverse logistics capacity, providing payment collection services and ensure information security, as well as refrigerated shipment and international express delivery. This indicates that merely being able to deliver goods can no longer satisfy logistics customers. Having follow-up and comprehensive supporting capabilities is what online shopping vendors really want in a logistics service provider.

We believe that for Taiwan to succeed in this industry the key is to provide, as early as possible, an integrated service model that includes logistic support for both financial and logistics services, and helping smaller online shopping vendors to improve their operations and enhance their market competitiveness.

2013年-第四章 平台服務 摘要

在台灣,主要談到電子商務則以面向一般消費者的B2C、B2B2C及C2C平台為主,一般網路開店分成兩種方式經營,一是B2C銷售模式,由開店平台做為經銷商、商家供貨給平台商,利用平台統一的銷售及客服機制,商家僅處理出貨和收退貨,不會直接面對買家。這類買家通常為大品牌廠商或知名商品,而這類型供貨的方式,則類似量販店與供貨商的供貨模式。

第二種經營方式則為B2B2C銷售模式,這類開店平台像是百貨公司,每個商家為百貨公司的專櫃,由商家各自經營自己的網路商店。開店平台在經營上除了提供各商家工具外,也會舉辦聯合的行銷活動,但大抵上商家都是獨立的銷售個體,可以直接取得買家的資訊並與買方互動、並針對個別的商品給予優惠,開店平台不會介入經營。

台灣電子商務主要以開店平台為主,利用B2B2C的模式,把「供應商→生產商→經銷商→消費者」的各產業鏈連接在一起。整個供應鏈利用網路的功能,把從生產、銷售到終端零售的資源進行全面整合,網路平台的方式運作,不僅在廠商經營面可減少營運的成本、更能增加服務能力,同時有利於客戶獲得增加價值的機會。開店平台幫助商家在網路上直接與消費者面對面,讓生產商品者可獲得更多直接的利潤,使商家可以將資金投入更多在技術和產品創新上,最終則是讓消費者獲利。